Service Protection Plan
Worry less about your Internet
Add the Wave service protection plan for the ultimate in peace of mind.
Our service protection plan includes:
- Service calls related to visible wiring, equipment issues, and set up for cable TV, high speed internet, and home phone
- Service calls for support and customer education when you need it
- Flexibility to cancel the plan anytime, no contract required
What’s Covered in the Plan? |
What’s Not Covered in the Plan? |
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Frequently Asked Questions
Does Service Protection Plan cover wiring installed by the customer or a third party?+
No. Wave’s Service Protection Plan only covers coaxial cable installed by Wave or our predecessors in interest. Coaxial cable installed by the customer or a third party is not covered. Most coaxial cable sold in retail stores does not meet the standard wire specifications outlined in the National Electrical Code and the Electronic Industry Association standards. All phone wiring, so long as it is installed to industry standards, is covered regardless of who installed it. (Phone wire is built to a set industry standard, regardless of vendor).
Does Service Protection Plan cover customer damage to outside wiring?+
No. Wave’s Service Protection Plan only applies to inside wiring. All outside wiring, beyond the demarcation point, is our responsibility unless there is deliberate damage, or the wiring is owned by another service provider. Please note that you may be responsible for any damage you cause to outside wiring.
What is the demarcation point?+
The demarcation point begins 12 inches outside of your home and extends inside to the individual cable outlets and extensions. For apartments, condominium or other group facilities, the demarcation point is the outlet or jack inside the unit.
Would Service Protection Plan cover the inside wiring if an animal chewed through the cable?+
Yes. Service Protection Plan covers repair for inside wiring regardless of reason, except where there is intentional damage or the wire is concealed inside the wall.
Does this cover repair of any customer-owned equipment or home security systems?+
No. Our coverage includes diagnosis, at no additional charge, which will confirm a problem residing within customer-owned equipment and/or home security systems; however, you are responsible for repair costs to any equipment you own.
Does Service Protection Plan cover the repair or installation of wires concealed within a wall?+
No, this plan only covers inside wiring from the cable outlet or jack to your equipment. Wiring within the walls is not covered.